Privacy Policy

Last updated: April 2026

eBiz Hub ("we", "us", "our") is committed to protecting your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This policy explains how we collect, use, disclose, and protect your personal data.

1. Data we collect

We collect personal data that you provide to us directly, including:

  • Name, email address, phone number, and business details when you contact us or use our onboarding forms
  • Business information provided during the AI Readiness Assessment
  • Communication records between you and our team
  • Usage data related to your AI Employee services

2. How we use your data

We use your personal data for the following purposes:

  • To provide, configure, and manage your AI Employee services
  • To communicate with you about your account, services, and support requests
  • To generate performance reports and analytics for your AI Employees
  • To improve our services and develop new features
  • To comply with legal obligations

3. Data isolation and security

Each client's data runs in a completely isolated environment. Your data is separated from other clients at the database level, network level, and AI context level. We implement encryption in transit and at rest, access controls, and regular security audits.

4. Data storage and transfer

Your data is stored on servers located in Singapore. Some data may be processed by third-party AI providers (such as language model APIs) which may process data outside Singapore. We ensure that any cross-border transfers comply with PDPA requirements and that appropriate safeguards are in place.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your account is closed, we will delete or anonymise your data within 90 days unless we are required to retain it for legal reasons.

6. Your rights

Under the PDPA, you have the right to:

  • Access your personal data held by us
  • Correct any inaccurate personal data
  • Withdraw your consent for data processing
  • Request data portability — your data belongs to you

7. AI Employee data handling

Our AI Employees process data on behalf of your business (e.g., appointment details, customer messages). This data is:

  • Used solely for the purpose of providing the AI Employee service to your business
  • Not shared with other clients or used to train AI models
  • Subject to the same isolation, security, and retention policies as all other data

Our AI Employees do not provide medical advice, financial advice, or legal advice. Their role is strictly limited to administrative and operational tasks.

8. Cookies and analytics

Our website may use cookies and analytics tools to improve your browsing experience and understand how our site is used. You can manage cookie preferences through your browser settings.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact us

If you have questions about this privacy policy or wish to exercise your rights under the PDPA, please contact our Data Protection Officer:

Email: support@ebiz-hub.com
Phone: +65 9760 7675

Note: This privacy policy is provided as a general guide. We recommend seeking professional legal advice to ensure full compliance with the PDPA and any other applicable regulations.